Portfolio Of Services

Strategic Priority Assessment Organizational Development Business Process Improvement (Quality Management / Six Sigma) IT Strategy Development Technology Audit / Assessment Track Hundreds Of PCs Prioratize Upgrades Track Software Licenses Project Management Contract Management / Compliance Audit  Meeting Effectiveness Problem Solving as a Process Conflict Management

' Workflow and Document Life-cycle Management Consulting (Includes: Creating, Imaging, Archiving, Retrieving Printing, and Tracking Digital Assets) Computer, Network, Printer, Copier, Hardware and Software Installation, Maintenance and Repair Consulting Configure Automated Alerts Spot Malicious Software Reduce Diagnostic Time  (Aware Tool provided by marketing partner Aware Labs - http://fmsandassociates.info/)

Contract Management / Compliance Audits
So, you have won the contract.  Now, how are you going to manage it so that you deliver a positive and rewarding Customer experience as well as achieve your business and financial objectives?
Who in your organization will do what, when will they do it, how and how well will they do it, and at what cost (in scope, on time and in budget)? Who will monitor, measure and make sure your Customer and you receive the value for which you both contracted?

See Aware Labs Tool at http://fmsandassociates.info/

 

Document Life-cycle management (Includes: Creating, Imaging, Archiving, Retrieving, Printing, and Tracking Digital Assets)

Computer, Network, Printer, Hardware and Software Installation, Maintenance and Repair Consulting

Technical Services Associates – USA

 Our association with Technical Services Associates (TSA) provides the capability of providing our Customers with tenured experienced, documentation consultants. These consultants are applied to the task of assisting you in formulating your strategy and processes.

TSA is a partnership of semi-retired, experienced documentation experts based across the United States. TSA joins forces with FM Smith & Associates to provide a temporary Team to enable your documentation projects.  TSA’s partners can; identify your current fleet state down to where it is on your network, what it is, how it is being used now, and what are your current costs.  They will recommend opportunities for cost savings and productivity enhancements.  They are experienced in supporting the change management required to successfully implement your strategy.  And, they will help you implement your strategy in a timely, effective manner.  Their passion is to help your organization get from where you are to where you want to be without the addition of employees, or stress to your I.T. and/or Facilities Management Divisions.  FM Smith & Associates can also help you develop an evergreen process to insure that your electronic and paper documentation needs are met continuously.

What has TSA-USA been doing?

 Interfacing with Client management at all levels

• Surveying documentation hardware – printers, copiers, fax equipment, scanners, multifunctional printers (MFPs):
  • Physical location, make, model, engine type (laser, inkjet, etc.), serial number, asset identification (if any), connection type, IP address, network name (if any), total page count, date of manufacture.
• Identifying cost savings potential related to physical location, connection type, MFP vs. sole use, security, Tier type, engine type, and supplies
• Monitoring printer usage electronically
• Delivering and installing printers
• Connecting to the network
• Installing drivers
• Pointing computers to appropriate printers
• Providing end-user training
• Removing excess equipment
• Arranging disposition of excess equipment
• Supporting Clients’ change management processes –
  • Recommendations
  • Meetings
  • Management and / or employee presentations
• Providing on-going implementation process liaison management

 

FM Smith & Associates, LLC is ready to support your projects.